Get Help with Health & Retirement Benefits

The Employee Benefits Security Administration’s Benefits Advisors help America’s workers and retirees to understand and exercise their rights to employee benefits under the law. When needed, we also help workers, retirees, and their families recover any benefits they may be entitled to.

Guidance and support are also offered to plan fiduciaries and practitioners who seek to better understand and comply with the law.

Gather information to file your request:

  • Your name, address, and telephone number

  • The name, address, and telephone number of the employer (or employment agency)

  • A description of the type of work you did

  • Share any other concerns or additional details about your request

 

How to Get Help

  1. There are two ways to get help or file a complaint

    Pick what works best for you:

    1. Get help online.


      Request assistance from a Benefits Advisor.

    2. By phone at 1-866-444-3272.

      Monday to Friday 8:00 a.m. to 4:30 p.m. local time. Hours vary by region.


      *If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.

  2. What happens next

    You can expect:

    • A return call or email

    • A friendly, courteous voice or clear, easy to understand response to your message

    • Information on possible next steps to help you protect or obtain your benefits

Frequently Asked Questions

No. There are no charges to file a complaint or for the Employee Benefits Security Administration to conduct an investigation. The Department of Labor is a federal agency and does not charge workers or employers for its services.

All discussions with us, including complaints, are free and confidential.

 

 

Questions? We’re Here to Help

Get additional assistance:

Confidentiality:

All discussions with us, including complaints, are free and confidential. Your name and the nature of the complaint will not be disclosed to your employer. The only time we would share such information is when necessary to pursue an allegation, and we would only do so then with your permission, or if required by a court.
 

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